Refunds & Returns

Live Stock and Frozen Foods are excluded from Returns.

Please take pictures of the live stock on the day of arrival and contact us if there is a problem with your order.

If the order arrived with you in good condition but you changed your mind, the cost of returning goods falls to the customer. Goods have to be returned unused, sealed, in original packaging.

You can now return Dry / Bottled goods for Free using PayPals "Free Return Service".

To use the service, click on the banner at the bottom of each page to activate.

If goods have been damaged in transit, please take pictures from multiple angles of the unopened package and then the products inside, if possible. This helps us investigate claims with the courier.

Wihout clear pictures no refunds will be given.

Thanks.