Shipping

delivery

Please note:

We don't ship live stock (except plants), frozen foods or glass products abroad!!!

  • Some sensitive live stock (Mysis, large bloodworms, bulk bloodworms, Bulk Glassworms) are shown as in stock but we only get them in on special order on request due to their short shelve live.
  • Please respect our order deadlines for live stock and frozen. These are shown on the relevant pages for live stock, plants and frozen goods. Its Monday 11am for Live Reptile foods and Tuesday 15.30pm for live fish foods, plants and frozen goods.
  • Most of the live and frozen goods are only delivered to us on Fridays and will be dispatched on Mondays.
  • Royal Mail Standard 2nd Class UK

    • from £3
    • 2-3 days transit time after posting
    • not tracked
    • for any non live goods

    Royal Mail Standard 1st Class UK

    • from £3.99
    • 1 - 2 days transit time after posting
    • not tracked
    • live stock, frozen

    Next Day UK (Monday - Thursday)

    • from £9.99
    • 1 Business Day after posting
    • Tracked
    • All urgent orders, live stock, frozen
    • Some live stock, plants and frozen goods (bulk) are not always ready to ship and are dispatched when they become available. Please check average dispatch time for each product or contact us!

    Next Day UK Saturday

    • From £14.99
    • Available for orders placed before or on Thursday for Friday dispatch
    • will arrive on Saturday usually  before 1 o'clock
    • Tracked
    • we try to accommodate Saturday delivery but this depends on stock availability. Its best to contact us before hand (live stock, plants, bulk frozen) if ordered items are ready.

    Collection

    • Its possible to collect from us. Please contact us before hand by email or text.
    • We prefer pre-payment online but its possible to pay by cash.
    • Directions <- follow the link to find us! 

    Europe by Air

    • from £6.99 - Standard Air Mail
    • takes 5 - 7 days after dispatch
    • Live Stock is only dispatched on Mondays except Bank Holidays 
    • live fish/ reptile foods & plants are shipped on the customers risk.
    • We can not guarantee live arrival after 5 days in the post.
    • No refunds can be given for Dead on Arrival live stock.
    • Frozen Foods can not be shipped abroad!!!

    International Orders

    Due to shipping methods and transit time scales, the only guarantee "We" provide is that orders are live when posted.
    The "customer" must be aware of their own country's import laws regarding live stock/ certain liquid products/ certain dried natural products and "We" accept no responsibility for delays or costs involved in any form of customs control.
    Non UK sales are described as "Live when posted" and not "Arrive Alive" so claims for 'not as described' will not be accepted for "Dead On Arrival" live stock.

    Returns